1. First Time login instruction ? Use only Wired/LAN network for your first login to the institute network. Changing password on Wi-Fi connection may cause some issues. 2. Web Page authentication issue , unable to connect to IIT-BHU internet Check system Date and Time zone (UTC+05:30) Chennai, Kolkata, Mumbai, New Delhi). Use different browser to login firewall authentication if you face any difficulty in login/authentication. Delete/clear your browser history. 3. From where can I obtain my user ID and password ? Centre for Computing and information Services Inside 'New Lecture Theatre (LT-3)' building Behind Department of Physics, IIT(BHU). 4. How do I connect my Mobile to the IIT(BHU) Network? Click here to view mobile settings 5. How do I connect my Laptop to the IIT(BHU) Wi-Fi network? Click here to view WI-FI settings manual WI-FI settings for Windows 10 6. How do I connect my Laptop/Desktop to the IIT(BHU) LAN? Windows 7/8/10 Ubuntu MAC 7. How to raised complain if LAN port not working ? Raise your complain at help-desk URL http://help-lan.iitbhu.ac.in/ 8. Internet credentials for interns ? The concerned student is required to submit following documents at CCIS - » Copy of the letter approved by Chairman, Network Committee, IIT-BHU duly forwarded (signature & Stamp) by the concerned Professor under whom the student has been enrolled. The letter must mention the duration of the internship, email -id and contact number of the student and the name of the concerned Professor. » Student also needs to deposit Rs. 500 at Director Office (Mr. Balram Pandey, Trade Bill Section/Special fund, first floor). The student should carry original of the receipt. 9. Unable to get IP from the DHCP ? May be you have added manual IP in your system (it's not required) or have enabled proxy settings, in case of LAN card driver issue - uninstall and re-install the driver , do the setting once again. 10. Do Network Team install windows/Linux Operating System? No 11. How many systems can be connected with one Username and Password ? Maximum 4 systems. After that you will get a message of concurrent over limit and will be disconnected from the internet. 12. How to resolve Concurrent Over- limit issue. Please visit us at C.C.I.S with your ID- card to resolve the issue or you can call us on intercom number 9007 13. How to install newly bought printer in IIT-BHU network. Raise a ticket for the installation of the printer by visiting the link http://help-lan.iitbhu.ac.in/ 14. Can I change my internet access password online ? No, you have to visit Computer unit (CCIS) with your ID- card for changing your internet access password. 15. My LAN port is damaged, how I can fix it. Please raise a ticket by visiting the link http://help-lan.iitbhu.ac.in/ 16. Is window XP supported in IIT-BHU network ? No 17. How to update my Google chrome browser ? Click on the right hand side 3 dots for updating the browse, Click on HELP and go to About Google Chrome, Click on Google Chrome update for updation process. 18. How to update Firefox browser ? Right click on the + (plus) tab,Select Menu Bar from the option,At the top you will see HELP column, click on it,Select About firefox,You will see for update option for the Firefox,Update it to the latest available version. 19. VPN facility is avalabable in IIT(BHU) Network ? No
